All sales are conducted through the Minecraft Marketplace store and are subject to its terms and conditions. We do not handle refunds through our support channels. Contact Mojang directly for refund requests.
Who can give me a refund?
The issuing of refunds is outside of our control at Gamemode One and is solely in the hands of the platforms or the Mojang support team. We are unable to issue refunds or give money back for any purchases.
Direct or monetary purchases:
If you purchased directly (purchasing Minecoins to buy the content on the content page) or with money, you will need to request a refund with the platform's support teams:
- iOS: https://support.apple.com/apps
- Android: https://support.google.com/googleplay/
- Kindle/Fire TV: https://www.amazon.com/gp/help/customer/display.html
- Windows, Oculus Rift, & Xbox: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
- Nintendo Switch: https://support.nintendo.com
- PlayStation: https://support.playstation.com
Purchases with Minecoins:
If you purchased content with Minecoins you already had in your "wallet," you can contact Mojang Support at https://help.minecraft.net/hc/en-us/requests/new.
Mojang Support:
For all cases, you can directly contact Mojang Support via this ticket form, who will be able to direct you to the right place to request a refund.
Comments
0 comments
Article is closed for comments.